TABLE OF CONTENTS, TOC
HOW TO COMPLAIN AND GET RESULTS
EFFECTIVE COMPLAINING - RESOLVING COMPLAINTS
How to Complain and Get Results
Effective complaining - resolving complaints.
How to state what you want and get a refund, exchange or credit. Step-by-step explanation of who to talk to, what to say, what to write. Many examples of successful complaint resolutions.
Consumer guide to frugal living - from previous newsletters © Copyright 1995-2000 by SAVVY-DISCOUNTS.com - All Rights Reserved
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Table of Contents1.0 WHY COMPLAIN?
1.1 YOUR ATTITUDE
2.0 GETTING SATISFACTION
2.0.1 WHAT TO ASK FOR3.0 WRITE A LETTER
4.0 EXAMPLES OF SUCCESSFUL COMPLAINING
5.0 HOW TO AVOID PROBLEMS
6.0 MORE EXAMPLES OF SUCCESSFUL COMPLAINING
6.0.1 LETTER TO A PHONE COMPANY THAT SLAMMED ME7.0 THE ART OF COMPLAINING, PART I
7.1 THE ART OF COMPLAINING, PART II