Table of Contents
HOW TO COMPLAIN AND GET RESULTS
1.0 WHY COMPLAIN?
1.1 YOUR ATTITUDE
1.2 COMPLAINING CHECKLIST
1.2.1 IN ADDITION YOU SHOULD KEEP A FILE OF THE FOLLOWING
1.2.2 IN ADDITION I WOULD SUGGEST
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2.0 GETTING SATISFACTION
2.0.1 WHAT TO ASK FOR
2.0.2 TRAVEL - A SPECIAL SITUATION
2.1 FURTHER STEPS TO RESOLVING YOUR PROBLEM
2.2 ARE YOU TALKING TO THE RIGHT PERSON?
2.3 DON'T TAKE NO FOR AN ANSWER
2.4 JARGON
3.0 WRITE A LETTER
4.0 EXAMPLES OF SUCCESSFUL COMPLAINING
4.0.1 COMPUTER ACCESSORY REBATE
4.0.2 AIRLINE COMPLAINT
4.0.3 PROBLEM WITH A DOCTOR
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5.0 HOW TO AVOID PROBLEMS
6.0 MORE EXAMPLES OF SUCCESSFUL COMPLAINING
6.0.1 LETTER TO A PHONE COMPANY THAT SLAMMED ME
6.1 IF YOU CAN'T GET WHAT YOU WANT, CALL AGAIN
6.1.1 GET YOUR MONEY BACK WITHOUT A RECEIPT
6.1.2 EXAMPLE OF NO RESULTS AFTER COMPLAINING
6.1.3 MORE COMPLAINT TIPS
7.0 THE ART OF COMPLAINING, PART I
7.1 THE ART OF COMPLAINING, PART II
7.1.1 MANY HAPPY RETURNS
7.2 HOW TO COMPLAIN, GET A REFUND, AND NOT GET AGGRAVATED
7.3 WHEN IT IS BROKE, HOW DO YOU FIX IT?
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