DON'T TAKE NO FOR AN ANSWER

How to Complain and Get Results
Effective complaining - resolving complaints.
How to state what you want and get a refund, exchange or credit. Step-by-step explanation of who to talk to, what to say, what to write. Many examples of successful complaint resolutions.
Consumer guide to frugal living - from previous newsletters © Copyright 1995-2000 by SAVVY-DISCOUNTS.com - All Rights Reserved

This is a free service by the nation's #1 web site for smart consumer ideas
click here to find our more about SAVVY-DISCOUNTS.com
List of index of all topics with links Financial calculators - printer friendly Cut budget 5000 dollars a year Only $8 / month for all long distance? coupons, free samples, catalogs, close-outs Rebel Consumer Blog



FOR MORE ABOUT THIS TOPIC CLICK PREVIOUS OR NEXT

Prev | Next | Contents


2.3 DON'T TAKE NO FOR AN ANSWER; HOW TO COMPLAIN AND GET RESULTS

Do be put off. Here's how to deal with standard corporate baloney.

"We will look into this and get back with you."

If you accept this at face value, you may never hear from them again. When you hear this, be very polite and ask precisely when they will call back and with what information. Take notes; get the person's name.

"There is no point in talking to my supervisor. She or he will say the same thing I am telling you."

Ignore this statement. It is vintage baloney. Just about every time I have spoken with a supervisor I have been able to resolve a problem quickly. So be polite but insist on speaking to next person on the corporate ladder.

"I've never encountered this problem before."

This is a totally meaningless statement. You still have a problem that needs to be resolved whether or not the person has encountered it before. Just pretend you didn't hear it.

"This is not my department. I can't help you. So if you have no objection, I will say goodbye."

Another worthless remark that should be banned from corporate language. The person is trying to avoid putting you in touch with the right person. This dumb comment is just begging the question: If it is not your department, then whose department is it? And by the way what is that person's number?


Prev | Next | Contents




RELATED LINKS TO HOW TO COMPLAIN AND GET RESULTS
| Get a refund from stores and merchants. | How To Bargain, Negotiate and Haggle |

Check Our Annual Sales And Seasonal Discount Calendar
A Listing of Regular Month By Month Sales For:
Clothing, Automobiles, Furniture, Appliances, Computers, Televisions, Audio-Visual Equipment And More
Plus Fruits and Vegetables.

   
SAVE EVEN MORE MONEY
Read our quick guide to saving $5000 a year
with no extra work or change in your lifestyle:
How To Cut Your Household Budget

Introduction | Supermarket | Stockpile | Utilities | Car
Long Distance Phone | Credit Cards | Used Products | Clothing | Christmas
Refunds | Company Benefits | Travel | Insurance | Government Services | Time And Money



SAVVY-DISCOUNTS.com tm
"Pay Less Everyday"
Save Money * Save Time * Take Control * Help the Environment
The nation's #1 web site for smart consumer ideas
---- 10 years ----

  
Search the Savvy-Discounts.com Web Site
search Savvy-Discounts.com web site

Main Links: Home | Blog | Articles | All Topics Index | Calculators | Annual Sales Calendar | Consumer Links | Newsletter Signup | Current Newsletter | Newsletter Archive | Personal Finance Section
Discount Products: Discount Telephone Services | Free Discount Drug Prescription Card | List Of Discount Products
More About Us: Media Info | Ad Info | About Us | Contact | Sitemap |