EFFECTIVE COMPLAINING - RESOLVING COMPLAINTS
How to Complain and Get Results
Effective complaining - resolving complaints.
How to state what you want and get a refund, exchange or credit. Step-by-step explanation of who to talk to, what to say, what to write. Many examples of successful complaint resolutions.
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HOW TO COMPLAIN AND GET RESULTS
1.0 WHY COMPLAIN?
One study found that only 4% of people who were dissatisfied requested a refund.
That left 96% who felt angry, frustrated, helpless, and broke who could have gotten their money back.
So here is the short and simple answer to why you should complain: The product or service you paid for did not perform as promised or as you expected. Therefore the seller should refund your money.
I estimate that a household will save 1%-4% per year by always returning items. You should insist on a refund if the vendor is reluctant. This means you would save $300 to $1200 a year simply by getting what is owed to you.
The majority of returns will be very easy. Bring the item back in new condition along with the receipt during a 30 day time period and most stores will refund your money with no questions asked.
However, there will be a number of times when you will have to do a lot more. In the next pages we will explain how to rattle a company's cage and get your money back when the business isn't being cooperative.