How to Complain and Get Results
Effective complaining - resolving complaints.
How to state what you want and get a refund, exchange or credit. Step-by-step explanation of who to talk to, what to say, what to write. Many examples of successful complaint resolutions.
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1.2 COMPLAINING CHECKLIST; HOW TO COMPLAIN AND GET RESULTS
To be effective you must be in command of the facts. Never complain without a clear idea of why you deserve a refund. Use this checklist to help you get organized.
Write Down The Following:
What exactly is your problem?
What were you promised or guaranteed?
Why should you get a refund or other compensation?
What would you like the business to do? (For example, credit your account, repair the product, give you an exchange, give you a partial refund?) Be very specific. This is the result you are after.
When would you like it done?
1.2.1 IN ADDITION YOU SHOULD KEEP A FILE OF THE FOLLOWING:
Keep a File of These
Charge statements, canceled checks, etc.
Specific information such as the serial number of the product you bought or confirmation number of your hotel reservation.
Any booklets or instructions that came with the product.
All advertisements, guarantees, brochures, descriptions, anything in writing that describes what you were promised.
Anything else such as a copy of a rebate certificate.
Notes and logs of all conversations. These notes should always include: the time, date, name of the person you spoke with, anything you agreed to, when you expect to hear from this person or the company again.
Copies of all correspondence.
1.2.2 IN ADDITION I WOULD SUGGEST:
Keep one notebook just for notes about your complaints.
A couple of file folders for receipts, brochures, correspondence, etc.
When you are promised a check by a certain date or a return phone call, then mark your calendar, or keep a special calendar.