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1.2 COMPLAINING CHECKLIST; HOW TO COMPLAIN AND GET RESULTS
To
be effective you must be in command of the facts. Never complain without a clear idea of
why you deserve a refund. Use this checklist to help you get organized.
Write
Down The Following:
What
exactly is your problem?
What
were you promised or guaranteed?
Why
should you get a refund or other compensation?
What
would you like the business to do? (For example, credit your account, repair the product,
give you an exchange, give you a partial refund?) Be very specific. This is the result you
are after.
When
would you like it done?
1.2.1 IN ADDITION YOU SHOULD KEEP A FILE OF THE FOLLOWING:
Keep
a File of These
All
receipts.
Charge
statements, canceled checks, etc.
Specific
information such as the serial number of the product you bought or confirmation number of
your hotel reservation.
Any
booklets or instructions that came with the product.
All
advertisements, guarantees, brochures, descriptions, anything in writing that describes
what you were promised.
Anything
else such as a copy of a rebate certificate.
Notes
and logs of all conversations. These notes should always include: the time, date, name of
the person you spoke with, anything you agreed to, when you expect to hear from this
person or the company again.
Copies
of all correspondence.
1.2.2 IN ADDITION I WOULD SUGGEST:
Keep
one notebook just for notes about your complaints.
A
couple of file folders for receipts, brochures, correspondence, etc.
When
you are promised a check by a certain date or a return phone call, then mark your calendar,
or keep a special calendar.
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