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Published 1st & 3rd Thursday Of Each Month
Vol. 10, February 19, 2004

Here is the latest issue. Enjoy.
Editor, Rick Doble

TABLE OF CONTENTS
1. THE ART OF COMPLAINING
   How to complain, get results,
   and not make anyone really mad
2. FULL SET OF LINKS
   for "How To Complain"
3. About SAVVY-DISCOUNTS.com
   
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#1. THE ART OF COMPLAINING
How to complain, get results,
and not make anyone really mad
For a full set of links see #2 below

Most people do not complain when they get shoddy service. They simply stop doing business with that company. This is both bad for the customer and bad for the business.

A well run business will resolve complaints quickly and to the satisfaction of the customer. A good company will realize that a complaint indicates that something is wrong with the way customers are being handled. It actually helps the business to understand where there is a problem. Studies have shown that customers who get a satisfactory resolution to their problem often become extremely loyal.

So instead of seeing a complaint as a confrontation, it should be seen as a win-win situation for both you and the business.

Now this assumes that the business is well run and wants to help. With a badly run concern there definitely may be problems. However, we recommend that you simply stick to the facts and document your problems as you go higher up the corporate ladder. Eventually you will find someone who has the authority to do what you need.

In this online section of SAVVY-DISCOUNTS.com we show you how to organize your material and state your case so that you can almost always resolve problems in your favor.

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#2. FULL SET OF LINKS TO
HOW TO COMPLAIN AND GET RESULTS

==TABLE OF CONTENTS
==Why complain?
==Your attitude
==Complaining checklist
==Getting satisfaction
==Further steps to resolving your problem
==Are you talking to the right person?
==Don't take no for an answer
==The jargon of complaining
==How to write a complaint letter
==Examples of successful complaining
==How to avoid problems
==More examples of successful complaining
==If you can't get what you want, call again
==The art of complaining, part i
==The art of complaining, part ii
==How to complain, get a refund, and not get aggravated.
==When it is broke, how do you fix it?

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