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8.2 SUPERMARKET AND GROCERY STORE COMPLAINTS, RETURNS AND REFUNDS

Returning items you didn't like should be as much a part of your shopping as bringing a shopping list. Many people feel embarrassed taking things back; they don't want to make a fuss. However, well run stores welcome the feedback because they need to know when a product isn't up to their standards.

I estimate that each family wastes 1%-3% of their income each year by not returning products; this averages $300-$900 per year.

In addition to the stores, you might complain to the maker of the product. You should always check the package for its address and phone number. Most well-known national brand manufacturers now have 800 numbers. They appreciate your comments because it warns them of problems. They will often pay for a replacement without hesitation, by sending you a coupon.

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