HOW TO DETERMINE YOUR LONG DISTANCE COMPANY
TROUBLESHOOT PHONE SERVICE AND AVOID SLAMMING
Consumer guide to frugal living to long distance phone services
Including telephone, cell phone, telecommunications, telecom, definitions, glossary and how-to information
Original research and information © Copyright Savvy-Discounts.com 2005 except where noted
PROBLEM: You cannot make a long distance phone call. Or you are being billed by a telephone company that you have not authorized for long distance calls. Or you get a rapid busy signal when you try to call.|
TROUBLESHOOT: Dial 1-700-555-4141. This should reach the long distance phone company assigned to your account. A recording should tell you which carrier is handling your calls.
EXAMPLE OF RECORDED MESSAGE: When we called on our office phone, this is the message we got, "Thank you for selecting MCI as your long distance carrier. Your long distance service is now connected." MCI was our assigned carrier, so this message was correct.
WHAT TO DO, HOW TO DIAGNOSE:
YOUR ASSIGNED COMPANY COMES ON THE PHONE:
If you get a recording from your authorized phone company, then the problem is with the way that company is handling the calls. Call the company and ask why your calls are not going through.
For example, if there was a problem with the billing or payment of the phone bill, the assigned carrier might have suspended service or placed it in an inactive account.
If you get a message from a different telephone company it means that you may have been slammed. Slamming means that your company was changed without your authority. In this case you may want to report this to the FCC who handles telephone complaints.
CLICK BELOW TO FILE A COMPLAINT WITH THE FCC
To file a complaint about slamming with the FCC go to this page
RAPID BUSY SIGNAL:
This probably means that no long distance phone company has been assigned to your phone.
Your phone may be able to handle 800 calls but you will not be able to make a telephone call simply by dialing 1+AreaCode+Number. Try dialing a toll free 800 number. If the call goes through then you have 800 service but not an assigned long distance carrier. In the case of prepaid long distance, toll free 800 calling is all you need to make long distance calls.
FOR MORE TELEPHONE LONG DISTANCE TROUBLE SHOOTING TIPS, CLICK HERE